Responsible Gaming
at tkjm
tkjm is committed to providing a safe, fair, and enjoyable entertainment environment for every Bangladesh player. We provide practical tools, clear guidance, and round-the-clock support to help you stay in control of your gaming activity at all times.
Tools to Keep You In Control
tkjm provides a comprehensive set of responsible gaming tools that you can activate directly from your account settings at any time, free of charge.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your tkjm account. Once a limit is active, it takes effect immediately and cannot be increased until a mandatory cooling-off period has elapsed. Reducing your limit takes effect instantly. You can configure deposit limits at any time from your account settings panel.
Session Time Limits
Set a maximum duration for each gaming session. When your chosen time limit is reached, tkjm will display a clear on-screen reminder and, if you choose, automatically end your session. This tool is particularly useful for players who find it difficult to track how long they have been playing without an external reminder.
Cool-Off / Time-Out
Take a short break from the platform without closing your account permanently. Cool-off periods are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally.
Self-Exclusion
If you feel that gambling is causing genuine harm, you can request a self-exclusion that closes your tkjm account for a defined period — 3 months, 6 months, 12 months, or permanently. Self-exclusion requests are processed within 24 hours. During the exclusion period, tkjm will not send you any promotional communications and will actively prevent you from opening a new account.
Reality Checks
Enable periodic on-screen notifications that show you a summary of your current session: how long you have been playing, your net win or loss position, and a prompt to decide whether to continue or stop. Reality checks are available at intervals of 15, 30, or 60 minutes and are designed to give you an honest, real-time picture of your gaming activity.
Loss Limits
In addition to deposit limits, tkjm allows you to set a cap on the maximum net loss you are prepared to accept within a given daily, weekly, or monthly period. Once your loss limit is reached, your session will be suspended for the remainder of the period. This tool provides an extra layer of financial protection beyond deposit controls alone.
Strictly 21+ Only
The tkjm platform is intended exclusively for adults aged 21 years and older. We enforce this requirement rigorously through a mandatory age verification process at the point of registration. All new accounts are required to submit valid identification documents — such as a Bangladesh National Identity Card (NID), passport, or driving licence — before any deposit or withdrawal can be made.
Our KYC (Know Your Customer) verification team reviews submitted documents promptly. Any account found to belong to a person under the age of 21 will be suspended immediately, all funds will be returned, and the account will be permanently closed. We take underage gambling extremely seriously and we cooperate fully with any investigation into such cases.
If you are a parent or guardian and you believe a minor in your household may have accessed or attempted to access the tkjm platform, please contact us immediately at [email protected]. We will investigate and resolve such reports as a matter of priority.
Parental Controls: We recommend that parents and guardians use parental control software to restrict access to online gambling platforms on shared or family devices. A number of free and paid parental control solutions are available that can block access to gambling websites by category.
Age Requirement
Players must be 21 years or older to register and play on tkjm.
Registration Age Declaration
During sign-up, you must confirm your date of birth. Providing false information is a violation of the tkjm Terms & Conditions and may result in permanent account closure and forfeiture of winnings.
Document Submission
Before your first withdrawal, you must submit a valid government-issued ID. The name and date of birth on the ID must match the registration details on your account exactly.
Verification Review
Our KYC team reviews submitted documents within 24 hours. Verified accounts receive a green verification badge in their account dashboard, confirming eligibility to play and withdraw.
Ongoing Monitoring
tkjm reserves the right to request additional verification documents at any point during the account lifecycle, particularly where unusual deposit or withdrawal patterns are detected.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise in oneself. The warning signs below are not a diagnostic tool, but they can serve as a useful starting point for honest self-reflection. If several of the statements below apply to your experience, we strongly encourage you to use the self-exclusion or cool-off tools available on tkjm, or to reach out to a professional support service.
Remember: gambling should be an entertaining leisure activity with money you can afford to lose. It should never be treated as a way to earn income, recover financial losses, or escape personal problems.
You Are Not Alone: Problem gambling affects people from all backgrounds, incomes, and age groups. Reaching out for help is a sign of strength, not weakness. The tkjm support team is available 24/7 and will treat all responsible gaming enquiries with complete confidentiality and without judgement.
Chasing losses: Continuing to play or increasing your bet sizes in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Spending beyond your means: Gambling with money set aside for rent, food, utilities, or other essential expenses, or borrowing money specifically to gamble.
Difficulty stopping: Finding it hard to stop playing once you have started, even when you intended to, or feeling restless and irritable when attempting to cut down.
Preoccupation with gambling: Spending a significant amount of time thinking about gambling — planning your next session, reliving past wins, or researching betting strategies — even when not actively playing.
Hiding gambling activity: Concealing the amount of time or money you spend gambling from family members, friends, or colleagues, or feeling the need to be secretive about your activity on the platform.
Neglecting responsibilities: Missing work, study, or family commitments because of gambling, or prioritising gambling sessions over social activities and relationships.
Using gambling to cope: Turning to gambling as a way to relieve stress, anxiety, depression, loneliness, or other negative emotions, rather than addressing those feelings directly.
Escalating stakes: Needing to gamble with increasingly large amounts of money in order to feel the same level of excitement or satisfaction that smaller bets previously provided.
Ask Yourself These Questions
Honest answers to the questions below can help you evaluate whether your current relationship with gambling is healthy. If you answer "yes" to three or more of these, consider using tkjm's responsible gaming tools or contacting support.
Have you ever spent more money on gambling than you originally intended to in a single session?
Have you ever borrowed money or sold possessions to fund your gambling activity?
Have you ever felt guilt, shame, or anxiety after a gambling session, even when you won?
Has a family member, friend, or colleague ever expressed concern about the amount of time or money you spend on gambling?
Have you ever tried to cut down or stop gambling but found yourself unable to follow through?
Have you ever gambled as a way to escape problems in your personal or professional life, or to relieve feelings of stress, sadness, or anxiety?
Have you ever continued gambling after losing a significant amount of money in an attempt to win it back?
Has gambling ever caused you to neglect important responsibilities at work, at home, or in your studies?
If you answered "yes" to three or more questions: We encourage you to take a break using the cool-off tool in your account settings, set a deposit limit, or contact the tkjm support team via live chat. Our team can guide you through the self-exclusion process if you feel that a longer break would be beneficial. You can also reach us at [email protected].
How to Activate Protection Tools
All responsible gaming tools on tkjm are available directly within your account dashboard. There is no need to contact support to activate deposit limits, session timers, or cool-off periods — you can manage these settings yourself at any time. Self-exclusion requests require a brief verification step and are processed by our team within 24 hours.
If you need guidance at any step, the tkjm support team is available 24 hours a day, 7 days a week via live chat on the platform, or by email at [email protected]. All responsible gaming requests are treated with strict confidentiality.
Log In to Your tkjm Account
Visit tkjm.io and log in using your registered username and password. If you cannot access your account and require urgent assistance, contact the support team directly via live chat.
Navigate to Account Settings
Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. On mobile, this is accessible via the hamburger menu under your profile name.
Select "Responsible Gaming"
Within Account Settings, select the "Responsible Gaming" tab. You will see a full list of available tools including deposit limits, loss limits, session timers, reality checks, cool-off periods, and self-exclusion.
Choose and Configure Your Tool
Select the tool you wish to activate and follow the on-screen instructions to configure it. For deposit and loss limits, you will be prompted to enter a specific amount in BDT. For time-based tools, you will be asked to select a duration.
Confirm Your Selection
After configuring your chosen tool, confirm your selection. You will receive a confirmation email to your registered address. Please retain this email as a record of the limit or restriction you have put in place.
Contact Support if Needed
If you wish to initiate a self-exclusion or if you experience any difficulty accessing the responsible gaming tools in your account settings, contact the support team immediately via live chat or at [email protected].
Get Help When You Need It
If gambling is affecting your wellbeing, your finances, or your relationships, professional help is available. Reaching out is the most important step you can take.
tkjm Live Chat
Our support agents are available 24/7 on the platform. They can activate responsible gaming tools on your behalf, answer your questions, and refer you to specialist services if needed.
Email Support
Send a detailed message to [email protected] with the subject line "Responsible Gaming Help". We aim to respond within 24 hours, Bangladesh Standard Time (UTC+6).
Family & Peer Support
If someone close to you is struggling with problem gambling, encourage them to speak openly and seek help. You can also contact the tkjm support team on their behalf, and we will provide guidance on how to assist them.
Professional Counselling
We encourage players who feel gambling has become a serious problem to seek support from a qualified mental health professional or counsellor. Your general practitioner can provide a referral to appropriate services in Bangladesh.
We Are Here for You — 24 Hours a Day
If you are struggling with your gambling behaviour, or if you simply want to talk through your options, the tkjm responsible gaming team is available around the clock. There is no judgement, no pressure, and no obligation. Your wellbeing comes first — always.
Email: [email protected] | Live chat available on the platform | Response within 24 hours (BST, UTC+6)
Play Responsibly — Enjoy the Game
tkjm offers cricket betting, live casino tables, slot games, and more — all in a safe, SSL-encrypted environment built specifically for Bangladesh players. Set your limits, play within your means, and enjoy every session. For adults aged 21 and above only.